What is Organic Essence?

Organic Essence is your destination for a wide range of organic food and products. We’re committed to providing you with high-quality, certified organic items that promote a healthier lifestyle and a sustainable world.

How can I place an order?

You can place an order in multiple ways:

• Online: Visit our website at [www.organicessence.store] and browse our products. Add items to your cart and proceed to checkout.
• Facebook: Message us on our Facebook page to inquire about products and place orders.

Do you offer delivery services?

Absolutely! We offer home delivery services all over Bangladesh within 2–5 days. You can enjoy the convenience of receiving your favorite organic products at your doorstep.

What payment options do you accept?

We offer flexible payment options, including:

• Cash on Delivery
• BKASH
• Rocket
• NoGod

If you choose to pay through BKASH, you’ll also enjoy a special discount!

How do I qualify for the BKASH discount?

To avail the BKASH discount, simply choose BKASH as your payment method during checkout. The discount will be automatically applied to your order total.

What if I receive a damaged product?

Our customer satisfaction is a priority. If you receive a damaged or defective product, please check it in the presence of the delivery person and contact us immediately. We will arrange for a replacement or refund, based on your preference.

Can I visit your office to purchase products directly?

Yes, you’re welcome to visit our office located at Tlaukder Shorok, in front of Khulna University, Khulna, 9208, Bangladesh, to make a purchase in person. Our friendly staff will be happy to assist you.

What is your refund policy?

If you’re dissatisfied with a product, please inform us immediately upon delivery. We’ll arrange for the return of the product and offer a replacement or refund, according to your choice.

Are your products truly organic?

Yes, all our products are sourced from certified organic suppliers. We are committed to offering only genuine organic products that meet the highest quality standards.

How can I stay updated on your latest products and promotions?

You can stay updated by following us on our Facebook page and visiting our website. We regularly share information about new arrivals, promotions, and healthy living tips.

How can I contact your customer support?

For any inquiries or assistance, you can reach out to our customer support team through the following channels:

• Phone: +8801757256628
• Email: support@organicessence.store
• Facebook Messenger: Organic Essence